FAQ

GENERAL

DO WEINSTEIN WILLIAMS HAVE CONNECTIONS WITH THE EMERGENCY SERVICES?

No. We are a completely separate organisation. ES News is a platform for the community and emergency services personnel to share their stories and views. We liaise with P.R departments across the U.K to gather news and content for the site. The site is promoted to members of the emergency services which currently stands at 320 000 members. We produce a series of publications which are distributed free of charge to emergency services personnel. Please visit esnews.co.uk for a free PDF download of esnews.

ARE WEINSTEIN WILLIAMS ASSOCIATED WITH ANY OTHER PUBLISHING COMPANIES OR CHARITIES?

No. We are completely independent. We are not involved in charitable publishing as this is not our target market.

WHAT IS YOUR VAT NUMBER?

Our VAT number is 903 728 135

WHAT ADVERTISING CAMPAIGNS DO YOU RUN?

At present, we are promoting our Emergency Services Campaigns and Term Time. Please see the appropriate website for further information. Esnews.co.uk and term-time.com.

CAN I VISIT THE OFFICES OF WEINSTEIN WILLIAMS?

Yes. On the first Monday of every month between 11am – 1pm we have an open door policy. Please let us know if you wish to come in and meet with the management and staff. Representatives from all departments will be happy to answer any queries you may have.

ARTWORK/PUBLICATIONS

CAN I AMEND MY PROOF COPY?

Yes amendments are made free of charge. Please email amendments A.S.A.P. Due to the large volume of artwork the design team have to manage, please send them in within the specified time frame. Amendments sent in after this time period may mean that you miss the copy deadline and your advertisement will run in the next edition.

WILL I RECEIVE A COPY OF THE PUBLICATION MY ADVERTISEMENT APPEARS IN?

Yes. You may request up to 6 complementary copies. Any additional copies will incur a postage charge. Most of our publications are also available as a free PDF download.

WHERE CAN I PICK UP A COPY OF THE MAGAZINE?

The magazine is distributed to Emergency Services stations, public community buildings, the business community and directly from our tour trailer.

WHAT ARE THE DISTRIBUTION DATES?

Please contact customer services as sometimes this can be subject to change.

HOW MANY COPIES OF THE PUBLICATION ARE PRINTED?

This varies from region to region. Please contact customer services for further information.

HOW CAN I ACCESS MY ADVERTISEMENT ON THE SITE?

Simply key in your local area.

HOW MANY HITS DO THE WEBSITES GET?

Figures are released every 6 months. Results are not on google search.

ORDER/PAYMENT TERMS

WHAT ARE MY PAYMENT TERMS?

Standard payment terms are 14 days from date of confirmation.

HOW DO I TAKE ADVANTAGE OF 10% DISCOUNT?

You must settle your account within 7 days of confirmation to qualify. Our preferred method of payment is BACS but we can also accept payments by cheque or credit/debit card.

I AM EXPERIENCING FINANCIAL DIFFICULTLY AND CANNOT PAY, WHAT SHALL I DO?

Please email our accounts department immediately giving a brief outline of the problem. A member of the team will contact you and may arrange a payment plan or extend the invoice terms. We appreciate, especially given the current financial climate, that individuals and companies can run into difficulties. If we don’t know about it – we can’t help and you may end up liable for late payment charges.

WHAT TYPE OF AGREEMENT HAVE I ENTERED INTO?

There are 3 types of contract we can undertake; fax, telephone and email. Please email customer services should you have any contract queries.

CAN I CANCEL MY ORDER?

Please refer to our Terms and Conditions. It will depend upon when the order was placed. A cancellation fee may be applicable. Please email customer services if after checking our T & C’s you have any queries regarding this process.